Requirements for Signing Remittances
To sign remittances in Agicap, make sure you:
Are connected with an Agicap user linked to the selected EBICS contract.
If you're not designated as a signer on the contract, the Sign button will be disabled.
Are linked to an active EBICS signer.
If the signer is not active yet, the signature will be rejected by the bank.
How to Sign Remittances in Agicap
Sign with Agicap 2FA - EBICS (🇩🇪 Germany)
Initiate the Signature Process:
Go to the Payments section and select the remittance you wish to sign.
Validate the Signature via Agicap 2FA:
A prompt will appear asking for your 2FA code.
Import the Signature Certificate:
Upload the
.pfxfile created or imported during the transport user initialization.
Complete the Signature:
Confirm the details and finalize the signature process.
✅ Note: For each payment sent to the bank via EBICS Payments, you can download a proof of payment in PDF format for your records.
Sign with Signature Key - EBICS TS (🇫🇷 France)
Initiate the Signature Process:
Navigate to the Payments section and select the remittance to sign.
Insert Your Personal Signature USB Key:
Ensure your USB key (e.g., 3SKey) is connected to your computer.
If the inserted USB does not match your Agicap user profile, an error will appear.
Enter Your Signature Key Password:
Input the password associated with your signature key.
Complete the Signature:
Review the payment details and confirm the signature.
✅ Note: After signing, you can download a proof of payment in PDF format directly from the platform.
Multi-Entity Signature
If you manage multiple entities within Agicap, you can view and sign remittances for all your entities from any entity's To Sign tab. This feature simplifies the process by allowing you to track and sign all pending payments without switching between entities.
Availability: This feature is available for entities in France (🇫🇷) and Germany (🇩🇪).
Access Rights: You will see remittances based on your access rights for each entity.
💡 Tip: Ensure you have the necessary permissions for each entity to view and sign their remittances.
Setting Up Counter Signature
For EBICS TS Contracts (Version 2.4 - 🇫🇷 France)
You can require a counter signature for remittances above a certain amount. Here's how:
Access Signer Settings:
Go to your signer user profile and select Options.
Set Up Counter Signature:
Choose Setup Counter Signer and specify the amount threshold.
Signature Process:
When a remittance exceeds the specified amount:
First Signer: Signs the remittance as usual.
Second Signer: Any other signer can add a second signature to finalize the process.
💡 Tip: Both signers should be logged into Agicap with their own emails to sign the remittance.
Payment History
You can track the history of actions related to a remittance in the Sent to the Bank page. This includes:
Who signed and when.
Who countersigned and when.
Who validated and when.
Error Logs
If a payment fails to be sent to the bank during an EBICS payment attempt, the error information is displayed on the remittance in the To Sign tab. You can:
View the Error Details.
Copy the Entire Log: This can help with further investigation or support requests.
💡 Tips
Stay Updated: Regularly check for any pending remittances in the To Sign tab to avoid delays in payments.
User Access: Ensure your user profile has the correct permissions and is linked to the appropriate EBICS contract.
Secure Your Credentials: Keep your 2FA codes and signature key passwords confidential to maintain security.
Q&A ❓
Why can't I see the Sign button for a remittance?
You might not be designated as a signer on the EBICS contract, or your EBICS signer may not be active yet. Ensure that your Agicap user is linked to the selected EBICS contract and that you have the necessary permissions.
Can I sign remittances for multiple entities at once?
Yes! If you have access rights to multiple entities within the same organization, you can view and sign remittances from all those entities directly in the To Sign tab of any entity.
What should I do if there's an error during the EBICS payment attempt?
Check the error details displayed on the remittance in the To Sign tab. You can copy the error log for further investigation or contact support with the details.