At Agicap, safeguarding your data and financial security is our top priority.

However, there may be malicious individuals who could attempt to exploit our name or those of your trusted services to gain access to your sensitive information and defraud you.

Scams could come in many forms, which could include phone calls, emails, SMS, fake website links, etc.

Here’s what you need to know to ensure you are protected and stay vigilant.

☎️ Beware of Call Scams

Calls are one of the most successful ways for criminals to impersonate others, as they can manipulate your emotions and push you to take the wrong actions. To ensure you are protected, always keep in mind these 2 points:

Stay Vigilant: Never disclose sensitive information over the phone, such as passwords or payment details. Agicap will never request this information via unsolicited calls.
Verify Calls Independently: If you receive a suspicious call, hang up immediately. Confirm its authenticity by reaching out to our official customer service chat or contacting your dedicated Agicap representative using their verified contact details.

💳 Secure Credit Card Handling

Protecting your financial information is crucial in today's digital world, which includes handling credit card payment confirmations securely. Below are some tips to help you safeguard your credit card details and prevent fraudulent activities:

Report lost or stolen cards promptly: if malevolent users get access to your card, they may try to make unauthorised payments.
Beware of unsolicited requests for payment validation: always double-check what payments you are confirming. Fraudsters could pretend they are someone you know and trick you into validating payments.
Monitor account activity for any unauthorised transactions: make sure you regularly monitor your transactions!

💻 Stay Safe Online

Other forms of scams happen online. Here are a few simple tips that you can follow to ensure you're safe.

Accounts Protection

Use Strong Passwords: Create unique and complex passwords for each online account. Avoid sharing your credentials with anyone.
Enable Two-Factor Authentication (2FA): Add an extra layer of security to your accounts by activating 2FA wherever possible.

Computer Protection Tips

Keep Software Updated: Regularly update your computer’s operating system and browser to ensure you have the latest security patches.
Install Anti-Virus Software: Use reputable anti-virus software and keep it updated to protect against malware and other threats.

Email Protection Tips

Beware of Spam: Be cautious of emails from unknown or untrusted sources, as they may contain links to phishing websites.
Avoid Sharing Personal Information: Legitimate companies will never ask you to disclose personal information via unsolicited emails. Do not click on suspicious links or provide sensitive information in response to email requests.
Exercise Caution with Attachments: Refrain from opening attachments or downloading files from unfamiliar sources, even if the email appears to be from a trusted sender.

Web Browsing Protection Tips

Avoid Sharing Confidential Data: Always think twice before sharing sensitive information, such as your credit card number and your credentials, with a website.
Only share your data with websites you trust and with a good reputation.

🔎 Examples of Scam Activities

Here is a non-exhaustive list of what some scam attempts could look like. Be careful: malicious individuals can be very creative. Keep in mind that they will attempt to scam you in innovative ways, especially since AI has become more advanced and accessible.

Credit Card Scam Example

If you lose your credit card and a malevolent person finds it, they could exploit the information written on the card to attempt to defraud you.

For example, they may try to attempt payments while you have yet to block the card. Alternatively, they could learn about your employer or your bank. They may call you back, claiming to be a representative of your employer or your bank, asking you to confirm a payment or share a code.

We will never ask you to validate any payment. You are the only person who decides to make a payment.

🔎 What should trigger your attention?

Never approve payments or click on links you receive.

SMS Example

🔎 What should trigger your attention?

The link in the SMS is "agicaq" and not "agicap"!
Agicap will never send you an unsolicited message or make an unsolicited phone call asking you to ‘verify’ your account.

Call Example

"Hello, this is Alex from Agicap. I am contacting you urgently because there has been an issue with your Agicap account. To keep your money safe, we need to instantly move it to a temporary bank account. Please confirm the SMS that you have received and we'll solve the issue as soon as possible"

🔎 What should trigger your attention?

The person is asking you to move money to a different bank account.
The person is creating a sense of urgency, which is a typical strategy used in scams.

Email Example

Scam email:

Legit email:

🔎 What should trigger your attention?

In the compromised email, by just hovering the mouse over the button, you can see that the button would take you to a false address.
You may regularly receive emails from Agicap and safe links will always come from our domain.
Always check the email address of the sender: e.g. spend-card@agicap.com is legit, whereas “spend@agicapo.com” is not.
Never click on a link that doesn’t come from our domain.

What else can you do to protect yourself?

When in doubt, don’t click on any links.
You can always verify the content of each email notification by connecting directly to the Agicap application.
Before entering your Agicap credentials onto a webpage, always verify the URL of the page. The domain must be agicap.com (ex.https://app.agicap.com,myaccount.agicap.com, etc). Any other domain should be considered as suspicious.

The email could also be combined with a call like the one below:

I’m Alex from Agicap, you just received an email to access your new card, please connect to your account via this email."

In this scenario, the supposed “Alex” would try to take you to a fake Agicap page and steal your credentials and/or other sensitive information about your account. Be careful!