📊 Have you started legal proceedings against one of your customers who refuses to pay their bill?
Good news! It is now possible to mark this information on Agicap! 🎉
If you have a dispute with one of your invoices (for example, if your customer disputes the amount or the quality of the service), you can put this invoice in dispute in CashCollect.
This will allow you to temporarily suspend the automatic reminders and to open a communication channel with your customer to solve the problem.
To do this, you need to:
From the Customer invoices tab of CashCollect, click on the disputed invoice.
Then click on "Declare a dispute" at the bottom right of your screen.
When it is resolved, you can remove the invoice from the dispute and resume automatic dunning.
To do this, we recommend that you filter your invoices using the In dispute status and then follow the same steps as when you wanted to mark the invoice in dispute.
💡 Good to know: If you have any questions, feel free to contact us on the chat, we can help you 😉