Signing In to Agicap
To sign in to your Agicap account:
Go to the Agicap sign-in page.
Enter your registered email address and password.
Click Sign In.
⛔ Note: You have three attempts to enter the correct password. If you enter the wrong password three times, your account will be locked for security reasons.
Resetting Connection Attempts
If your account gets locked due to multiple failed sign-in attempts:
You can contact us via tchat to unblock your account. 👨🔧
Managing Your Password
Keeping your password secure is crucial. Here's how you can manage your password:
Creating a Password
Your password is created when you sign up for Agicap.
Ensure your password complies with standard requirements: it should include uppercase letters, numbers, and special characters.
Resetting a Forgotten Password
If you've forgotten your password:
On the sign-in page, click on Forgot your password.
Follow the instructions to reset your password.
Search for the email sent to your email address to change your password.
Changing Your Password
To change your current password:
Sign in to your Agicap account.
Navigate to Settings (⚙️) > My Account.
Select Edit on the Password section and follow the steps.
Redirections After Signing In
After signing in, you're automatically redirected to the last entity you visited.
You'll also be taken to the last product line you accessed before signing out.
Using Agicap Across Multiple Apps
You can access various Agicap apps with the same user account, including:
AgicapApp
Spend Employee App (for cardholders)
Mobile App
Depending on the app you use:
If you sign in via AgicapApp, you'll be directed there.
If you sign in via the Spend Employee App, you'll be directed accordingly.
Mobile Specifics
Signing In on Mobile
When signing in on the Agicap Mobile App:
The usual Agicap sign-in page is displayed within the app for a seamless experience.
This process enhances security by managing authentication centrally and isolating it from the main application.
Activating Biometric Authentication
Enhance your account security by activating biometric authentication on your mobile device:
Ensure your device supports biometry (e.g., FaceID, TouchID, Fingerprint).
In the mobile app, navigate to Settings.
Activate the Biometry option.
💡 Note: Biometric authentication acts as a second layer of security (similar to 2FA). You must already be logged in with a valid authentication token for biometry to apply.
Device-specific biometry options:
On iOS:
If your device has FaceID, FaceID will be used.
If your device has TouchID, TouchID will be used.
On Android:
If your device has FaceID, FaceID will be used.
If your device has a fingerprint sensor, Fingerprint will be used.
By default, biometry is disabled for all users.
💡 Tips
Keep your password secure: Regularly update your password and avoid sharing it with others.
Stay logged in: Agicap keeps you signed in for up to 14 days if no disconnecting action occurs.
Q&A ❓
What happens if I can't access my email to reset my password?
If you no longer have access to the email address associated with your Agicap account, please contact our support team to follow the security process for regaining access.
What happens if I lost access to my email address ?
If you can't access your registered email address anymore, please ask an Administrator user of your account to invite you again with your new email address.